Who can pay through the Resident (Community) Portal?


As long as you are setup with Aptexx, any Current or Former resident who has created an account can make a payment. 

You always have the option to Disable Online Payments to stop accepting payments from a particular resident (or former resident). 

Note: If you have already completed the Move Out Reconcilation for a Former resident, and you have moved their balance over to Collections, they will see a Zero amount due for their balance. You would have to go into their Collection account and Post Charges to get the amount back onto the resident's ledger.


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