Go into Accounting > Aptexx, locate the resident's payment.
You can perform a Void Payment for a transaction until it is shown as settled (usually 2-5 days).
After that time, if you are an Aptexx Supervisor level user, you will have an option to Reverse or Refund the payment.
If you do not have that level of security, you can send a request to Support@Aptexx.com and they will reverse it for you.
Once the payment is reversed on Aptexx's site, the reversal will display on the resident's ledger. However, there will be a delay before it shows up. It should display on the day following the date that the payment is reversed out of your bank account (typically 3-5 days).
Permissions and Settings
To refund Aptexx payments you need permission to refund payments processed in the Aptexx portal. To check permissions, go to Admin > User > (Select User) > Change Permissions > Aptexx > Supervisor.